COVID-19 cases are rapidly rising and GP surgeries have been instructed by NHS England to focus on urgent care only. Therefore, for the next two weeks, the eConsult service will be temporarily switched off. During this time if you feel unwell, please contact us by telephone to book an appointment. Thank you for your patience during this challenging time. -Regards Medicus Health Partners”.
“As you know, General Practice has seen a huge digital front end transformation during the pandemic. This was designed by commissioners to help give patients broader, and more responsive access to healthcare. Medicus have tried to embrace this, as we see the potential benefits to patients.
Firstly, we would like to thank you for your patience whilst we have rapidly implemented this programme, and for your feedback during the process, which has been especially important. We now better understand that this route of access is not ‘one size fits all’ , and that we need to meet the needs of our complex and long term conditions patients, who often prefer alternative modes of contact.
To this end, we will now be focusing on proactive care for our vulnerable patients during the latter half of the day and the digital pathway only during the peak period in the morning. Patients will still be able to access the eConsult system from 6.30pm every weekday evening to 1pm the next day, and over the weekend. At other times (1pm to 6.30pm) during our opening hours, you will be able to contact the practice by phone as usual. Like any change, we will be continuously evaluating how this impacts you and would welcome further feedback as we move forward.
We recognise that this is an iterative process, that may not lead to an optimal patient experience in the short term, but with your help and with some time, we hope to the achieve the right balance for your healthcare needs.”
We know these are challenging times and our ways of working may have changed slightly to accommodate policies for your safety. But we want you to know We are open and We care. Appointments are being delivered online, via telephone and face to face appointments. You need to book via E-Consult or we will assist you with E-Consult Lite. Surgery Opening times are 8am to 6.30pm Monday to Friday You can also call NHS 111 for help and advice Please remember to bring a face mask/covering when you visit the surgery it helps keep us all safe
Medicus Health Partners is following guidance to try and contain/minimize the spread of COVID-19. For safety of patients, staff and families we are only booking appointments for urgent clinical requirements. Telephone appointments will be used for all other requirements. You will be notified when the status has changed, and MHP is confident that the environment is safe to do so.
For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, have travelled to an affected area - please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next
We understand that with the announcement of a new lockdown there are going to be a number of patients concerned about the situation, especially those in very vulnerable risk groups and also those with children attending educational settings. The current government advice about high risk groups is available here: https://www.gov.uk/guidance/new-national-restrictions-from-5-november?fbclid=IwAR0K7Xgty8LCRd3O7ELMbOEMR7doeGPWFR3jPEoeofKFjzY0nsP8h3WuisQ#protecting-people-more-at-risk-from-coronavirus
Further publication is due Monday, and the Government will be writing affected patients. The current guidance for protecting extremely clinically vulnerable groups is available here and is a useful link to send to patients. The GPs at the surgery have no additional information above and beyond this and are unable to help with requests for sick notes or other letters in such circumstances.
For people concerned about children attending educational settings; we understand and sympathise with the concerns around children attending school at this time, especially if a household has extremely vulnerable members. As a practice we are very sorry, but decisions about children attending school are not ours to make. It's not something that we can help with. We would suggest a discussion between the people involved and the school to decide on the best course of action.
If you are leaving our practice, please let us know the name and address of your new GP practice. There may be certain restrictions with our new IT system and GP to GP transfer of notes may not happen as expected on some occasions. It is therefore extremely important that you let us know the name and address of your new GP, for us to send your records securely.
Thank you for your co-operation
Curzon Avenue Surgery – Medicus Health Partners
Part of Medicus Health Partners
The Surgery is situated within a 2 minute walking distance from both Ponders End Railway Station and Nags Head Road. We are Based in a converted bungalow which has full disabled access.
We serve a practice boundary area for patients. We are committed to providing high quality GP services to our Patients. This we do by means of clear lines of communication between patients, staff and senior management.
Medicus Health Partners
Medicus Health Partners: Dear patient we are pleased to announce that our Practice is working towards a brighter future for our patients. Curzon Avenue Surgery has collaborated with 14 other practices in Enfield to form Medicus Health Partners (MHP) on 1st April 2018.
For more information about Medicus Health Partners (MHP) please visit http://www.medicushealthpartners.co.uk/ details for all 15 practices of MHP can be found under the MHP Practices tab.
This exciting development will provide the foundation for a new model of General Practice which we believe will provide a valuable contribution to the NHS as a whole which will ultimately result in a better service for all of our patients.
- We will still continue to provide you with an excellent service, however we are currently changing the way we work by reviewing the way in which we deliver our services and the organization of our practice so that we can better serve our patient’s needs.
- Please bear with us whilst we implement those changes. Over the next few months we will be asking you for your views and opinions on how we can improve our services.
- Please visit this site regularly to find out about the changes that are taking place. Please also take part in the online questionnaires and surveys that we will be posting in this site, to find out your views so that we can improve on the services that we offer.
The doctors and staff at Curzon Avenue Surgery in Ponders End are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback.
(Site updated 04/01/2021)