What is the Friends and Family Test?
The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received. The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience. The introduction of the FFT across all NHS services is an integral part of Putting Patients First, the NHS England Business Plan for 2013/14 – 2015/16.
Friends and Family Test Survey